Frequently Asked Questions

Well first of all: Schönen Urlaub! Have a nice holiday!

No worries at all! You have LIFETIME access to all lessons, material and also the quizzes. You will get our certificate of completion whenever you finish the final quiz (can be any time in the future)

Also: Try to focus most of your time on the dialogues and on the chunks. Don't worry so much about the grammar and exercises.

The best is to follow the 10-week schedule:

You'll get 2 units (6 dialogues) per week.

That means that each day you can focus on one dialogue and you can take one day per week off (maybe Sunday?).

After the first 5 weeks, you will finish the first part of the level (for example A1/1) and get a milestone exam. If you pass that you get a certificate.

During the next 5 weeks, you will finish the second part of the level (for example A1/2) and get the final exam. If you pass that you get the final certificate.

You should always follow your intuition, and see how you learn best.

We recommend the following:

1: Listen to the dialogue and read the German transcript. Try to understand as much as possible.

2. Download the PDF with the English translations and study the texts until you understand everything.

3. Now focus on the chunks. Of course, you can also highlight your own chunks (phrases you think that will be useful for YOU)

4. Listen to the dialogue 5-10 times, pause and repeat and do role-plays with them.

5. If you still have time, read all the grammar explanations, do the exercises and review the chunks with Brainscape.

Tip: Listen to the dialogues while driving, cleaning, waiting, at the gym and optimize your learning!

Do you have more ideas? Go ahead and try them and let us know about the results :)

How dare you!!! 😉 You can recover your password here (just make sure it's the email address you used for our Academy!): 

Yes! As an alumni you have a special place in our heart ❤️ and get a steep discount on the next level. Just send us an email and we'll send you the link: 

[email protected] 


Please always ask grammar questions under the corresponding dialogue or in the forum.

First off: The download section is all the way to the bottom on a mobile, so you need to scroll down.

How to use the material on your phone? The best way is to simply log into from your phone and then you will have all lessons right there :) Alternatively, you can also download all the audios and PDFs, put them into Google Drive or Dropbox and then access them from your Google Drive/Dropbox app on your phone.

Brainscape sometimes causes some trouble. Please clear your cookies and browser cache. Also, try to use a different browser or the mobile app of Brainscape instead of your computer.

Brainscape sometimes doesn't give full access to students right away (it's a bit weird but luckily they're fixing this!). 

No worries if you have trouble. Please email us at [email protected] and we'll help you!

When you watch the video (if there is one) until the end OR you press "fertig" at the end of the lesson, it will be marked as completed, there will be a little check-mark :)

If you want to give us some feedback or have some ideas/ suggestions for our course, please fill out this survey (takes about 2-3 minutes and is anonymous) 


Couldn't find an answer in the FAQ?

If you have any questions or suggestions about the lessons (grammar, vocabulary,...) please post them in the comments on the lesson page or ask them in the forum!
If you have questions about your membership (billing, login details, access to flashcards, problems with the pdfs etc), you can email us at
You'll get a response via email as quickly as possible.
Vielen Dank!

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